Intercom MCP Server

Intercom MCP server for Help Center content management and CS workflow automation.

Version

v0.6.0 - Added CS workflow tools (reply conversation, add note, close conversation, update ticket state)

Features

Articles

• ✅ get_article - Get a single article by ID
• ✅ list_articles - List articles with pagination
• ✅ search_articles - Search articles by keywords with highlighting support
• ✅ create_article - Create new articles with multilingual content
• ✅ update_article - Update existing articles with partial updates

Collections

• ✅ list_collections - List all Help Center collections
• ✅ get_collection - Get a single collection by ID
• ✅ update_collection - Update collection info and translations
• ✅ delete_collection - Delete a collection (permanent)

CS Workflow

• ✅ reply_conversation - Reply to a conversation as an admin
• ✅ add_conversation_note - Add an internal note to a conversation
• ✅ close_conversation - Close a conversation
• ✅ update_ticket_state - Update a ticket's state

Installation

1. Clone the repository:

git clone https://github.com/kaosensei/intercom-mcp.git
cd intercom-mcp

1. Install dependencies:

npm install

1. Build the project:

npm run build

Configuration

Get Intercom Access Token

1. Go to Intercom Settings → Developers → Developer Hub
2. Create a new app or use existing one
3. Get an Access Token with Articles and Conversations read and write permissions

Environment Variables

Configure with Claude Code (Recommended)

If you're using Claude Code CLI, you can easily add the MCP server:

claude mcp add --transport stdio intercom-mcp \
  --env INTERCOM_ACCESS_TOKEN=<your_token> \
  --env INTERCOM_ADMIN_ID=<your_admin_id> \
  -- node /ABSOLUTE/PATH/TO/intercom-mcp/dist/index.js

Replace:

• <your_token> with your Intercom Access Token
• /ABSOLUTE/PATH/TO/ with your actual project path

To verify it's configured:

claude mcp list

Configure Claude Desktop Manually

Alternatively, edit your Claude Desktop config file:

macOS: ~/Library/Application Support/Claude/claude_desktop_config.json
Windows: %APPDATA%\Claude\claude_desktop_config.json

Add this configuration:

{
  "mcpServers": {
    "intercom-mcp": {
      "command": "node",
      "args": [
        "/ABSOLUTE/PATH/TO/intercom-mcp/dist/index.js"
      ],
      "env": {
        "INTERCOM_ACCESS_TOKEN": "your_intercom_access_token_here",
        "INTERCOM_ADMIN_ID": "your_admin_id_here"
      }
    }
  }
}

Important:

• Replace /ABSOLUTE/PATH/TO/intercom-mcp with your actual project path
• Replace your_intercom_access_token_here with your actual token
• Replace your_admin_id_here with your Intercom admin ID (required for CS tools)

Restart Claude Desktop

Completely quit Claude Desktop and restart it.

Usage

Once configured, you can use these commands in Claude Desktop:

List Articles

List Intercom articles

or

Show me the first 20 Intercom articles

Get Article Details

Get Intercom article with ID 9876543

Search Articles

Search for Intercom articles about "subscription"

or

Search published articles containing "播客" with highlighted matches

or

Find articles with keyword "訂閱" in Chinese

Create Article

Create a new Intercom article titled "Getting Started Guide" with content "Welcome to our platform" by author ID 123456, save as draft

Update Article

Update article 9876543 and change its state to published

List Collections

List all Intercom Help Center collections

Get Collection

Get collection with ID 14608214

Update Collection

Update collection 14608214 and add Japanese translation

Delete Collection

Delete collection 16036040

Use Case: Translation Management

One of the key features of v0.4.0 is the ability to manage multilingual collections efficiently.

Add Missing Translations

You can easily add translations to collections that are missing certain languages:

Update collection 14608214 and add the missing Japanese translation: name "アカウント管理", description "アカウント設定を管理する"

Bulk Translation Updates

Check which collections are missing translations:

List all collections and show me which ones are missing Japanese translations

Then update them one by one or create a plan to update multiple collections.

Verify Translations

After updating, verify the changes:

Get collection 14608214 and show me all available translations

Tools Reference

get_article

Get a single article by ID.

Parameters:

• id (string, required): Article ID

Example:

{
  "id": "9876543"
}

list_articles

List articles with pagination.

Parameters:

• page (number, optional): Page number (default: 1)
• per_page (number, optional): Articles per page (default: 10, max: 50)

Example:

{
  "page": 1,
  "per_page": 20
}

search_articles

Search for articles using keywords. Supports full-text search across article content with multilingual support (English, Chinese, Japanese, etc.).

Parameters:

• phrase (string, required): Search keywords/phrase to find in articles
• state (string, optional): Filter by article state - "published", "draft", or "all" (default: "all")
• help_center_id (string, optional): Filter by specific Help Center ID
• highlight (boolean, optional): Return highlighted matching content snippets (default: false)

Example (Simple search):

{
  "phrase": "subscription"
}

Example (Search with filters):

{
  "phrase": "播客",
  "state": "published",
  "highlight": true
}

Example (Chinese keyword search):

{
  "phrase": "訂閱制",
  "state": "all",
  "highlight": true
}

Response includes:

• total_count: Total number of matching articles
• data.articles: Array of matching articles with full content
• pages: Pagination information with next page URL
• Highlighted content snippets (when highlight: true)

Use Cases:

• Find all articles about a specific topic
• Search for Chinese/Japanese content in multilingual help centers
• Locate articles that need updating
• Discover related content for cross-linking

create_article

Create a new article with multilingual support.

Parameters:

• title (string, required): Article title
• body (string, required): Article content in HTML format
• author_id (number, required): Author ID (must be a valid Intercom team member)
• description (string, optional): Article description
• state (string, optional): "draft" or "published" (default: "draft")
• parent_id (string, optional): Collection or section ID
• parent_type (string, optional): "collection" (default)
• translated_content (object, optional): Multilingual content

Example (Simple):

{
  "title": "Getting Started Guide",
  "body": "<p>Welcome to our platform</p>",
  "author_id": 123456,
  "state": "draft"
}

Example (Multilingual):

{
  "title": "Getting Started Guide",
  "body": "<p>Welcome to our platform</p>",
  "author_id": 123456,
  "state": "published",
  "translated_content": {
    "zh-TW": {
      "title": "入門指南",
      "body": "<p>歡迎使用我們的平台</p>",
      "author_id": 123456,
      "state": "published"
    },
    "ja": {
      "title": "スタートガイド",
      "body": "<p>プラットフォームへようこそ</p>",
      "author_id": 123456,
      "state": "published"
    }
  }
}

update_article

Update an existing article. Only provided fields will be updated.

Parameters:

• id (string, required): Article ID
• title (string, optional): Updated title
• body (string, optional): Updated content
• description (string, optional): Updated description
• state (string, optional): "draft" or "published"
• author_id (number, optional): Updated author ID
• translated_content (object, optional): Updated translations

Example (Change state):

{
  "id": "9876543",
  "state": "published"
}

Example (Update content):

{
  "id": "9876543",
  "title": "Updated Title",
  "body": "<p>Updated content</p>"
}

Example (Add translation):

{
  "id": "9876543",
  "translated_content": {
    "zh-TW": {
      "title": "更新的標題",
      "body": "<p>更新的內容</p>"
    }
  }
}

list_collections

List all Help Center collections (top-level categories).

Parameters:

• page (number, optional): Page number (default: 1)
• per_page (number, optional): Collections per page (default: 50, max: 150)

Example:

{
  "page": 1,
  "per_page": 50
}

get_collection

Get a single collection by ID.

Parameters:

• id (string, required): Collection ID

Example:

{
  "id": "14608214"
}

update_collection

Update an existing collection. Only provided fields will be updated. Perfect for adding missing translations!

Parameters:

• id (string, required): Collection ID
• name (string, optional): Updated collection name (updates default language)
• description (string, optional): Updated description (updates default language)
• parent_id (string, optional): Parent collection ID (null for top-level)
• translated_content (object, optional): Updated translations

Example (Update name and description):

{
  "id": "14608214",
  "name": "Account Management",
  "description": "Manage your account settings"
}

Example (Add missing Japanese translation):

{
  "id": "14608214",
  "translated_content": {
    "ja": {
      "name": "アカウント管理",
      "description": "アカウント設定を管理"
    }
  }
}

Example (Update multiple language translations):

{
  "id": "14608214",
  "translated_content": {
    "ja": {
      "name": "アカウント管理",
      "description": "アカウント設定を管理する"
    },
    "id": {
      "name": "Manajemen Akun",
      "description": "Kelola pengaturan akun Anda"
    }
  }
}

delete_collection

Delete a collection permanently. WARNING: This action cannot be undone!

Parameters:

• id (string, required): Collection ID to delete

Example:

{
  "id": "16036040"
}

⚠️ Important Notes:

• Deleted collections cannot be restored
• All content within the collection may be affected
• Always backup important data before deletion

reply_conversation

Reply to a conversation as an admin. The reply is visible to the customer.

Parameters:

• conversation_id (string, required): The conversation ID to reply to
• body (string, required): The reply message body (supports HTML)
• admin_id (string, optional): Admin ID to reply as (defaults to INTERCOM_ADMIN_ID env var)

Example:

{
  "conversation_id": "12345678",
  "body": "<p>Thank you for reaching out. We'll look into this right away.</p>"
}

add_conversation_note

Add an internal note to a conversation. Notes are only visible to team members, not customers.

Parameters:

• conversation_id (string, required): The conversation ID to add a note to
• body (string, required): The note content (supports HTML)
• admin_id (string, optional): Admin ID adding the note (defaults to INTERCOM_ADMIN_ID env var)

Example:

{
  "conversation_id": "12345678",
  "body": "<p>Customer has been refunded. Follow up in 3 days.</p>"
}

close_conversation

Close a conversation.

Parameters:

• conversation_id (string, required): The conversation ID to close

Example:

{
  "conversation_id": "12345678"
}

update_ticket_state

Update the state of a ticket.

Parameters:

• ticket_id (string, required): The ticket ID to update
• state (string, required): The new ticket state — one of in_progress, waiting_on_customer, resolved

Example:

{
  "ticket_id": "87654321",
  "state": "resolved"
}

Development

Build

npm run build

Watch mode

npm run watch

Troubleshooting

Claude Desktop doesn't show the tools

1. Check config file path is correct
2. Verify JSON format (no trailing commas)
3. Completely restart Claude Desktop
4. Check absolute path to dist/index.js

API errors

1. Verify your Access Token is correct
2. Ensure token has Articles read permissions
3. Check Intercom API status

Build errors

1. Ensure TypeScript version >= 5.0
2. Delete node_modules and dist, then:

npm install && npm run build

Project Structure

intercom-mcp/
├── package.json           # Project configuration
├── tsconfig.json          # TypeScript configuration
├── src/
│   └── index.ts           # Main server code
├── dist/                  # Compiled output
└── README.md             # This file

Roadmap

Completed

• ✅ Get Article (v0.1.0)
• ✅ List Articles (v0.1.0)
• ✅ Create Article (v0.2.0)
• ✅ Update Article (v0.2.0)
• ✅ Multilingual support for Articles (v0.2.0)
• ✅ List Collections (v0.3.1)
• ✅ Get Collection (v0.3.1)
• ✅ Update Collection (v0.4.0)
• ✅ Delete Collection (v0.4.0)
• ✅ Multilingual support for Collections (v0.4.0)
• ✅ Search Articles with keyword matching and highlighting (v0.5.0)
• ✅ Reply to conversations (v0.6.0)
• ✅ Add internal notes to conversations (v0.6.0)
• ✅ Close conversations (v0.6.0)
• ✅ Update ticket state (v0.6.0)

Planned

• 🔜 Delete Article
• 🔜 Batch operations
• 🔜 Better error handling
• 🔜 Modular file structure

Resources

• Intercom Articles API
• MCP TypeScript SDK
• MCP Documentation

License

MIT